All aircrafts have a maximum cargo limit. Norwegian carries baggage on condition that the total cargo on board does not exceed the aircraft’s maximum permitted weight. If checked-in baggage is damaged, delayed or lost during transport on a Norwegian flight, Norwegian’s liability is limited to 1,131 SDR (Special Drawing Rights). If it is declared at check-in that the luggage has a higher value and that charges for increased liability (GBP 84) have been paid, the airline’s liability increases to a maximum of 2,262 SDR (Special Deduction Rights) per person. Standard terms and conditions apply with regard to packing. Norwegian covers only contents that are either damaged or pilfered in cases where signs of damage or theft are visibly noticeable on the baggage itself. Baggage irregularities must be reported immediately to our handling agent at the airport or within seven days at the latest after arrival cf. the Norwegian Aviation Act [Luftfartslov]. Compensation claims (with all original documents attached) should be made in writing and sent to:
Norwegian Air Shuttle
Baggage Department
PO Box 115
1330 Fornebu
Norway.
Norwegian is not responsible for any baggage/articles confiscated at security checkpoints.
Norwegian handles its passengers’ baggage with care. All the same, we cannot be held liable for damage sustained from normal wear and tear, such as tears, scratches, dirtying, damage or loss of protruding luggage parts such as, handles, pockets, locks and wheels. Or damage caused to suitcases which are either overfull or packed badly.
Checked-in baggage must not contain the following items: fragile objects, bottles, perishable goods, easily damaged and valuable items such as PCs, jewellery and precious stones, money, keys, cameras, sensitive documents, briefcases and folders with installed alarms, medicines, medical certificates or proof of identity documentation. Passengers are responsible for ensuring that their luggage is properly packed and does not contain any of these above-mentioned items.
Prams, children car seats, bicycles, golf equipment, ski or fishing poles, any other sport equipment as well as paintings or delicate items are not articles suitable for air transport. However if need be, Norwegian recommends that these articles are packed in such a way that no damage will occur during transport. Norwegian will cover expenses for damages only if the transported goods have been properly packaged and if damage has happened to the packaging itself. Soft packaging material will not be suitable enough for any of the above-mentioned items. We strongly recommend our passengers to draw additional travel insurance for any of the above items. Passengers are responsible for ensuring that their luggage is properly packed. Norwegian does not have any hard packing equipment to offer its passengers at the airport.