Tickets

With our different fare types, you have the ability to choose the alternative that suits your needs.

Where are you travelling? Different conditions apply depending on your destination, ticket/cabin type and for flight and hotel packages.


Save time and money! It's quick and easy to make your booking and manage any changes online. A service charge will apply to bookings and changes made via our Contact Centre or at the airport. This is non-refundable.

Service charge: 15 GBP/25 USD/18 EUR per person, per one way flight


 

All flights (excluding to/from USA and Thailand)

  LowFare LowFare+ Flex

Hand baggage




Checked baggage $
1 x 20kg

1 x 20kg

Seat reservation

$

Fast Track

$ $

WiFi

Changes $ $
Refundable - -

WiFi is available on most flights. Fast Track is available from selected airports. For information regarding our optional services, see our relevant conditions.

Food and drinks can be purchased onboard selected flights. See our onbord menu.

 

 

LowFare
LowFare+

Changes permitted
Name, date, time and destination can be changed within the same fare type up to 30 minutes before scheduled departure. The applicable charge and any difference in fare will apply.

Name and flight changes: 36 GBP/ 45 EUR/ 60 USD per person, per one way flight

Non- refundable
The booking can be cancelled without charge within 4 hours of making a booking. After 4 hours the booking is non-refundable.

Flex
Free changes
Name, date, time and destination can be changed within the same fare type up to 30 minutes before scheduled departure. The new fare price may apply to changes to destination and if changing from a direct flight to a connecting flight.

Refundable
Full refund provided upon cancellation/no-show.

For flights within the Nordic countries (excluding to/from Iceland), the booking will be charged on departure. For all other flights, payment will be collected at the time of booking.
General Conditions
  • Booking/changes
    • The reference number provided is your only confirmation of booking.
    • Booking requests cannot be made via e-mail.
    • Certain tickets cannot be changed online, and must be changed via our Contact Centre.
    • Domestic flights and only be changed to another domestic flight within the same country.
    • International flights can only be changed to another international flight.
    • Refunds will not be provided for changes to fares in a lower price category.
    • All fares are subject to availability.
  • Payment
    • All tickets are charged per person per one way journey and include all taxes and charges, excluding optional services and charges where applicable.
    • Optional services are charged according to the applicable conditions. All additional charges will be specified in separate transactions.
    • All domestic tickets and service charges for domestic flights include VAT (local VAT rates will apply dependent on country of travel).

 


 


Flights to/from USA and Thailand


 

Economy cabin
31 inch legroom

Premium cabin
46 inch legroom
  LowFare LowFare+ Flex Premium PremiumFlex
Hand baggage




Checked baggage $
1 x 20kg

2 x 20kg

2 x 20kg

2 x 20kg

Seat reservation

$

Fast Track

$ $
Meals $
Lounge - - -
Changes $ $ $
Refundable - - -

Fast Track and Lounge services are available at selected airports. For information regarding our optional services, please see the relevant conditions.

Headphones and blankets er included in our Premium cabin and can be purchased onboard in our Economy cabin.

 

 

LowFare
LowFare+
Premium

Changes permitted
Name, date, time and destination can be changed within the same fare type up to 30 minutes before scheduled departure. The applicable charge and any difference in fare will apply.

Name change: 36 GBP/ 45 EUR/ 60 USD per person, per one way flight
Flight change: 75 GBP/ 90 EUR/ 125 USD per person, per one way flight

Upgrading to Premium cabin
When upgrading to our Premium cabin for the same flight and passenger, only the difference in fare will apply.

Non- refundable

The booking can be cancelled without charge within 4 hours of making a booking. After 4 hours the booking is non-refundable. Different conditions apply for flights to/from USA.

If you cancel your booking to/from USA within 24 hours of the original purchase, you will receive a full refund. This is only available for bookings made at least one week prior to travel.

Flex
PremiumFlex

Free changes
Name, date, time and destination can be changed within the same fare type up to 30 minutes before scheduled departure. The new fare price may apply to changes to destination and if changing from a direct flight to a connecting flight.

Refundable
Full refund provided upon cancellation/no-show.
General Conditions
  • Booking/changes
    • The reference number provided is your only confirmation of booking.
    • Booking requests cannot be made via e-mail.
    • Certain tickets cannot be changed online, and must be changed via our Contact Centre.
    • International flights can only be changed to another international flight.
    • Refunds will not be provided for changes to fares in a lower price category.
    • All fares are subject to availability.
  • Payment
    • All tickets are charged per person per one way journey and include all taxes and charges, excluding optional services and charges where applicable.
    • Optional services are charged according to the applicable conditions. All additional charges will be specified in separate transactions.

 

Booking errors
If you have booked the wrong date/time/destination/name when making your original booking, phone our Contact Centre within 24 hours of making the booking (12 hours if booked less than 24 hours before departure). We will book a new ticket at the available fare and the original ticket will be fully refunded. A refund will not be provided if a new ticket is not booked in accordance with the applicable conditions.

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