All flights – excluding flights to/from the US
If you volunteer, when asked, to give up your seat, you are entitled to an alternative flight with Norwegian at no extra cost. If you do not want to rebook your flight you also have the option of a full refund of the outbound and return journey plus any onward connection. Compensation will be agreed between the passenger concerned and the operating air carrier.
If you do not volunteer and you are denied boarding, you have the same rights as outlined in the section titled. Cancellation due to circumstances within our control.
Form for denied boarding
Travelling to/from the US
If you are denied boarding on a flight to/from the US, we will provide compensation in accordance with Part 250 of US Department of Transportation regulations.