If your flight is cancelled, we'll always do our best to inform you of your options as soon as possible by SMS and through our app.

How we can help you



Rebooking or refund options
If your flight has been cancelled, you can choose from one of the following two options:

1. Rebook your flight
If your flight has been cancelled, we do our best to rebook you to your final destination. If we don't do this for you, you can change your booking online. You can also choose to change your booking to a later date, to the same destination (including your onward and return flights with us) where there are seats available.

Change your booking online

2. Refund your unused ticket
If you no longer want to travel, you can cancel your booking and claim for a refund of your unused ticket, including any onward flights and your return journey (provided they're with us).

Claim for a refund of your unused ticket online.

While you`re waiting
If your flight is cancelled and you choose to travel on a later departure with us, then you will be entitled to food and drinks and 2 telephone calls (or other means of contact) while you wait. If it's close to departure, then you may not be entitled to food and drinks if it's likely that you’ll miss your flight.

If you purchase food and drinks, we'll cover reasonable costs provided you didn't receive meal vouchers. Be sure to hold on to the original itemised receipts to submit with your claim. Keep in mind, will not reimburse alcoholic drinks.
Overnight delays

If we rebook you on a flight to travel the following day, you'll be entitled to:

  • Accommodation (if you're unable to reasonably return home)
  • Transport to and from the airport and place of accommodation

If you make your own arrangements, we kindly ask you to consider reasonably priced accommodation, and the cheapest transport option available (e.g. airport train or bus). Be sure to keep the original itemised receipts to submit with your claim.

Connecting flights
If you've booked a connecting flight with us (one reservation number) and you miss your connection because your first flight is cancelled or delayed, we'll make sure you're transferred to our next available flight to your final destination. You'll also be entitled to food and overnight accommodation, if needed.

Booked two flights with us but they're not part of the same reservation?
If you've left at least 120 minutes between your arrival and new departure, and you miss your flight because circumstances for which we can be held responsible, we'll do our best to book you on our next available flight.

Connections with alternative carriers or other means of transport We're generally not responsible for onward connections with other airlines or other means of transport. The exception is if we're liable for compensation if passengers miss their connecting flight. This is in accordance with our General Conditions of Carriage.
Your passenger rights
When your flight is cancelled, you’ll be entitled to compensation and assistance in line with EU Regulation 261/2004 – a set of common rules all European airlines follow.

Find out more about your passenger rights when your flight is cancelled.

Making a claim
If we were unable to arrange assistance on this occasion, or you’re entitled to compensation, you can submit your claim online.

Before you submit your claim, make sure you’re aware of your passenger rights according to EU Regulation 261/2004.

Submit your claim online