If you are planning to travel with Norwegian and have special needs or requirements for your trip, you must book your flights through Norwegian’s Customer Service Centre, on tel. 815 21 815, option 2. You must make your reservation at least 48 hours before your scheduled departure. This applies to bookings for passengers with wheelchairs, those travelling with pets, children travelling alone and people with allergies. Customers who require assistance during their travel must reserve this at least 48 hours prior to scheduled departure via our Customer Service centre on tel. 815 21 815, option 2. Assistance is not available for flights booked less than 48 hours before scheduled departure.
Wheelchair users who require help to be carried on board the aeroplane must be accompanied if the flight is over than 2 hours. Norwegian cabin crew cannot provide assistance in the toilet. Nor do they have the ability to feed you, but they can help with simple operations such as opening sandwich packets etc. Norwegian will accept a maximum of two electric wheelchairs per flight. The electric wheelchair must be a maximum of 140 x 114 x 85 cm, and weigh no more than 150kg. The wheelchair must have a dry cell battery. Wheelchairs with wet cell batteries are not accepted due to safety regulations. It may not always be possible to bring an electric wheelchair right up to the doors, and if required this must be checked with our ground crew at the airport prior to travel. Customers who wish to travel with electric wheelchairs must be at the check-in at least 60 minutes prior to departure, and at the boarding gate at least 30 minutes prior to departure. Customers arriving after these times will be refused travel. Norwegian provides its services in accordance with Regulation (EC) 1107/2006 of the European Parliament and of the Council, http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2006:204:0001:0009:DA:PDF
- Norwegian accepts blind travellers with guide dogs, as long as this is reserved in advance when booking the ticket.
- Norwegian does not accept stretchers.
- Unfortunately we do not have the possibility to provide assistance for unaccompanied children who will be travelling on transit flights.
- The Norwegian Civil Aviation Authority does not allow children over 2 years of age to be sitting in any form of special seating. The only one approved by the Norwegian Civil Aviation Authority is a special harness from www.crelling.com, or click here for the direct link.
- Norwegian carries oxygen on board for use in emergency situations. If you know beforehand that you will need oxygen on board during your flight then you must bring your own supply. This must be arranged when booking your flight through our Customer Service Centre on tel. 815 21 815 option 2. Oxygen can be brought on board in gas cannisters of compressed air cylinders. Liquid oxygen is not allowed on board. The canister/cylinder cannot excede the maximum weight or dimensions for permissible hand luggage, and the gas pressure must not excede 3000 PSI.
- Reservations for travel with special requirements cannot be made via email.