If you are planning to travel with Norwegian and you have special needs or requirements, you must book your flights through Norwegian’s Contact Centre. Reservations must be made at least 48 hours before departure. If your booking is made later than 48 hours before departure, we cannot guarantee that the appropriate service can be offered. This applies to bookings for passengers with wheelchairs, those travelling with pets, children travelling alone, passengers that require two seats and people with allergies.
Reservations for travel with special requirements cannot be made via email. We do not accept cash points as payment on tickets that are booked through our contact centre.
Passengers with special needs must check in at least 1 hour before departure.
Norwegian provides its services in accordance with Regulation (EC) 1107/2006 of the European Parliament and of the Council and we adhere to applicable safety regulations published in Regulation (EC) 1899/2006 (EU-OPS) and Act no. 0101 of 11 June 1993 relating to Aviation (Aviation Act) and safety guidelines presented in TGL-44 and by the European Aviation Safety Agency (EASA).
Companion
The majority of passengers with reduced mobility can travel without a companion when travelling with Norwegian. To ensure the safety of all passengers, including passengers with reduced mobility, and to avoid the delay of a possible evacuation, there are some travellers who must travel with a companion. This is to meet safety requirements, according to (EC) 1899/2006 (EU-OPS) and is in accordance with the exemption provision as described in (EC) 1107/2006 paragraph 4.2.
In order to travel independently, you must have the ability to perform the following tasks without assistance:
- Unfasten your seat belt
- Retrieve and fit your life vest
- Reach an emergency exit unaided
- Fit an oxygen mask
- Understand safety instructions given by the cabin crew (either verbally or visually)
Can I travel without a companion?
If you do not meet these requirements, you must be accompanied by a companion who is capable of providing this assistance during your flight. The companion must be at least 16 years old. Norwegian will do our best to ensure that the companion will receive a seat next to the passenger in need. The companion cannot assist more than one passenger and travels along on an ordinary ticket.
NOTE: Our crew cannot lift you or assist you in the lavatory or with medication. They can assist in simple preparations for a meal, but cannot feed you.
Norwegian operates in accordance with the international code of practice and guidelines produced by the Department for Transport supported by a working group including, amongst others, Department for Transport and safety guidelines published by European Aviation Safety Agency (EASA).
Mobility assistance - persons with reduced mobility (PRM)
If you are travelling with your own wheelchair or you have limited mobility and require a wheelchair or additional assistance at the airport, you must book your flight and make this request at least 48 hours prior to departure via our Contact Centre.
Travelling with your own wheelchair, mobility aid and/or medical equipment
Passengers with reduced mobility are permitted to bring two pieces of mobility equipment in addition to necessary medical equipment related to their needs free of charge.
When travelling with your own wheelchair it may not always be possible to bring it to the boarding gate. In cases such as this, we will provide you with a temporary wheelchair at the airport.
Norwegian has restrictions regarding the carriage of electric wheelchairs. If you are travelling with an electric wheelchair, please click here.
Onboard wheelchair for persons with reduced mobility (PRM)
Cabin crew on European airlines must be able to assist PRMs moving to and from toilet facilities if required, in accordance with Regulation (EC) 1107/2006 of the European Parliament and of the Council.
In order to meet this requirement all Norwegian aircraft are equipped with a foldable onboard wheelchair to assist with moving the passenger between their seat and the lavatory. The passenger must be able to move in and out of their wheelchair unassisted or with the assistance of their travel companion. Cabin crew are not able to lift the passenger (to avoid injury of cabin crew) and can only provide assistance by pushing the wheelchair to and from the lavatory. This wheelchair is not emergency equipment and cannot be used during an evacuation.
NOTE: Norwegian does not accept stretchers.
Seating
Norwegian will make all reasonable efforts to accommodate your seating request. Safety issues regulated by the abovementioned EU-OPS may necessitate specific seating arrangements for passengers with reduced mobility. If your mobility is reduced you will not be allowed to sit in a seat near, or adjacent to, an emergency exit.
Special seat / support harness
In general, all passengers must sit upright and strapped in their own seat when they are over 2 years of age. In some cases can we accept that a specially approved child seat (AIC-35/09) is brought onboard to use. This seat can be placed in the ordinary seat in a way that the child can sit leaned back on take-off and landing. This will only be an option for children over 2 years of age that can fit into this special seat.
The Norwegian Civil Aviation Authority has also approved an alternative harness that provides support for the passenger, in addition to the regular seatbelt. The passenger must bring the harness, and the travel companion or carer must know how to use it. For more information, see www.crelling.com . Aside from these options, a body splint that supports the passenger (especially the head) in a sitting position may be used during the flight. Passengers must bring such apparatuses when they travel if required. Norwegian does not provide special seating equipment/support harnesses.
Meet and assist
If you require additional assistance when travelling with Norwegian, we ask you to please advise us at least 48 hours prior to departure. We offer this service to passengers who need to be met and assisted although this may not mean that they need a wheelchair (e.g. elderly people, passengers on crutches and passengers with medical conditions). Please be advised, Norwegian does not offer this assistance to passengers travelling with children or excess amounts of luggage.
We will provide you with assistance from check in to the boarding gate and onboard the aircraft, and visa-versa.
Vision / hearing impairments
To ensure that we are able to provide the appropriate level of service, please advise us 48 hours prior to departure if you have vision/hearing impairment. Passengers who are both blind and deaf must travel with a companion.
Service dog
Service dogs are permitted to travel onboard Norwegian flights (between Schengen countries only) at no extra charge. If you are travelling with a service animal/guide dog, you must book your flights via our Contact Centre at least 48hrs before scheduled departure. Conditions apply. For more information, click here.
Oxygen
If you are aware that you are required to travel with oxygen onboard your flight, you must bring your own supply. This request must be made via our Contact Centre. Each cylinder (including valve and regulator) must not exceed 5kg in total. Cylinders, valves and regulators, where fitted, must be protected from damage. You should advise our check-in agents and cabin crew when travelling with oxygen.
Allergies
If you are planning to travel with Norwegian and you are allergic to animals, you must book your flights through Norwegian’s Contact Centre at least 48 hours prior to departure. This will enable us to ensure that there are no pets travelling onboard your flight. NOTE: Transport of animals in the cabin is only accepted on domestic flights within Norway, Sweden, Denmark and Finland.
If you have a nut allergy we advise you to inform our cabin crew when boarding your flight. The cabin crew will make an announcement advising the other passengers onboard. If you require medication for your allergy, this must be brought onboard as we do not carry such supplies. Please be aware that our cabin crew are unable to administer such medication.
Infectious diseases
Passengers with infectious diseases are not permitted on board our flights. Examples of infectious diseases are chickenpox, rubella, measles or similar. If symptoms of a disease are visible at the time of departure, a medical certificate must be provided. Norwegian retains the right to refuse passengers who cannot provide the necessary documentation.